Maintenance Process in 4 steps
Need quick changes and smooth updates?
Our maintenance process breaks it down into 4 easy steps, so you stay flexible and always a step ahead.
CONTRACTUALISATION
1
To get started, you prepay for a number of maintenance days with our company. This means you can use these days for any future needs, just like having a maintenance service package that covers your requirements.
REQUESTS
2
If you need our maintenance services or want to make changes to your environment, simply submit a request through our client portal. It’s quick and easy—just provide the details of your issue and any relevant information.MAINTENANCE & EVOLUTIONS
3
We review your request and estimate the number of hours needed to complete it. You then approve the time that will be deducted from your package, and we get started on the updates. We keep you informed at every step of the process.
SUMMARY & FOLLOW-UP
4
Each week, we send you a summary of the maintenance performed and the time used from your prepaid maintenance days. This way, you can easily track how your package is being used and get a clear view of your future maintenance needs.
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Our Packages
Minimal Purchase
required for each package
Validity
of the ordered hours
Validity Extension
if the end date is reached
On Demand
min 1 day (8 hours)3 Months validNo Extension possibleFlexi Package
min 5 days (40 hours)6 Months validExtendable once, for 3 MonthsPro Package
min 15 days (120 hours)12 Months validExtendable once, for 6 Months